Sean-Ward.com

You can read about what I did or you can just click here to go to the steps you need to take.

After using my bluetooth keyboard with my laptop while on vacation, I returned to the apartment and attempted to use it on the desktop.  For whatever reason, it stopped working.  It wasn’t the batteries, as I could connect and type the passkey, but it would lose the connection almost immediately.  The keyboard also connected to the laptop computer just fine.  One resolution to this issue was to make sure that the check box for “Drivers for keyboard, mice, etc (HID)” was selected in the bluetooth properties for the keyboard.  It wasn’t, but when I tried to check it an hit apply, I got a Bluetooth Service Error “Access is denied” messageI made sure the Bluetooth Support Service was running by checking services.msc, and it was supposedly was running just fine.  After reading this thread, I checked the Log On tab for the service, and found that it was running as This account:NT AUTHORITY\LocalService.  Once I stopped the service, changed it to Local System account, I was able to select the driver service listed above and my keyboard was able to type.

Sure, this means I cannot go get a Logitech G15 keyboard, but that’s just as well.  What really gets me is that there is no reason I could think of as to why that service would (1) no longer work the way it was or (2) when it would have changed to log on differently.  I used the keyboard on the desktop up until we left.

Edit 8/31/08: Paul lists the ordered list of what needs to be done, and I’ll move it up here so that those trying to get the issue resolved can find the info.  While Paul does list how I did got to Services, some might be wondering what do you do when the keyboard doesn’t work, as is the case here.  There are two methods, listed in step 1:

1. Open Services:
   1. To still type things out, start the on-screen keyboard by going to Start > Programs > Accessories > Accessibility > On-Screen Keyboard.  From there, you can then do Start > Run and then type services.msc
   2. To directly access Services, do Start > Control Panel > Administrative Tools > Services
2. Find & select the Bluetooth Support Service, right click and select Properties.
3. Click the Stop button on the General tab.
4. Select the Log On tab, and select the radio button next to Local System account, then click Apply.
5. Go back to the General tab and click the Start button.
6. Click OK to close the Properties dialog.
7. Restart computer to make sure the change takes and things work.