You can read about what I did or you can just click here to go to the steps you need to take.
After using my bluetooth keyboard with my laptop while on vacation, I returned to the apartment and attempted to use it on the desktop. For whatever reason, it stopped working. It wasn’t the batteries, as I could connect and type the passkey, but it would lose the connection almost immediately. The keyboard also connected to the laptop computer just fine. One resolution to this issue was to make sure that the check box for “Drivers for keyboard, mice, etc (HID)” was selected in the bluetooth properties for the keyboard. It wasn’t, but when I tried to check it an hit apply, I got a Bluetooth Service Error “Access is denied” messageI made sure the Bluetooth Support Service was running by checking services.msc, and it was supposedly was running just fine. After reading this thread, I checked the Log On tab for the service, and found that it was running as This account:NT AUTHORITY\LocalService. Once I stopped the service, changed it to Local System account, I was able to select the driver service listed above and my keyboard was able to type.
Sure, this means I cannot go get a Logitech G15 keyboard, but that’s just as well. What really gets me is that there is no reason I could think of as to why that service would (1) no longer work the way it was or (2) when it would have changed to log on differently. I used the keyboard on the desktop up until we left.
Edit 8/31/08: Paul lists the ordered list of what needs to be done, and I’ll move it up here so that those trying to get the issue resolved can find the info. While Paul does list how I did got to Services, some might be wondering what do you do when the keyboard doesn’t work, as is the case here. There are two methods, listed in step 1:
- Open Services:
- To still type things out, start the on-screen keyboard by going to Start > Programs > Accessories > Accessibility > On-Screen Keyboard. From there, you can then do Start > Run and then type services.msc
- To directly access Services, do Start > Control Panel > Administrative Tools > Services
- Find & select the Bluetooth Support Service, right click and select Properties.
- Click the Stop button on the General tab.
- Select the Log On tab, and select the radio button next to Local System account, then click Apply.
- Go back to the General tab and click the Start button.
- Click OK to close the Properties dialog.
- Restart computer to make sure the change takes and things work.
OMG, THANKSSSS A BUNCH!!!
:D 
wow, after almost giving up this finally worked. The problem began with us after installing SP3 (and continued after uninstalling). Did yours auto update while on vaca, perhaps? Must have reset something.
I just ran into the same issue. It all worked, and then I couldn’t get either of my Bluetooth devices to work. I’m guessing it is related to the recent batch of security updates published by Microsoft. Thanks for the post!
This was a lifesaver. I could not figure out why my Microsoft Bluetooth Keyboard Elite keyboard would go through the connection sequence and then fail to report it was connected.
For those of us flummoxed by services, the sequence is:
1) Start - Run - services.msc
2) Find & select the Bluetooth Support Service, right click, select Properties.
3) Click the Stop button on the “General” tab.
4) Select the “Log On” tab, and select the radio button next to “Local System account”, then click Apply.
5) Go back to the “General” tab and click the Start button.
6) Click OK to close the Properties dialog.
7) I had to restart my computer to have the keyboard produce meaningful characters.
This is one more reason users are willing to abandon the Windows platform and buy a Mac.
, changed it to Local System account, I was able to select the driver service listed above and my keyboard was able to type.
Thanks guys! Worked like a charm.
Thanks to Paul for posting the steps on how to run services; once you get used to doing something like that you stop explaining it. I’ve updated the post to hopefully make it easier for people to use the information.
You hit the nail on the head. I had this issue with a Treo700 and a DELL latitude laptop. Thanks.
thanks for post. I have run into the same problem with my bluetooth keyboard after installing the sp3. Fixed
Thanks! Typing this entry on a functional keyboard is very satisfying. I was completely lost trying to solve this problem and didn’t even know there was such as thing as “services.”
Excellent advice, worked perfectly.
Thanks a ton
Really thank you Very much.It indeed worked (i evn had to unscrew my keyboard to see if something was wrong)
I guess we all have to store our old and ordinary cable keyboard and mouse for a long long time…
Thanks a ton! You were spot-on. It does seem that SP3 broke this for us (i.e. change this logon account for the service) My machine has been stable, well-maintained and running in this configuration for several years…and this is the first time I have encountered this problem.
Thanks a million !
I also started having this after installing SP3… Don’t know if there’s a link between the two but your solution rocks.
Thank you very much. You just save my life.
I’m about to sell my keyboard on ebay
You don’t know how you have saved me - I was just about to throw the thing out the window!!!
Thanks so much :o)
THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Works Great………………..Thank you
Thanks so much for this excellent solution! I am surprised MS doesn’t have this as one of their troubleshooting tips on their site. I only wish I had searched out this solution on the Internet sooner, instead of wasting my time with Microsoft’s Help techniques. Thanks again!
M.O.
Easy fix, thanks! I feared my keyboard was toast until I found this.
Thanks a million. I was really excited about winning a free wireless Keyboard but after trying to fix this for 2 weeks I gave up.
Second time around I came across this and it was fixed it 5 mins.
Beers on me if you’re ever in Austin, TX.
R./
Fixed worked perfectly!!! Thank you for the expert trouble shooting and work-around support. The folks from Redmond should write you a check!
oh man…..I looked ALL OVER the internet for a fix to this…eventually I just typed in my symptoms instead of looking for something specifically related to my particular keyboard or bluetooth drivers…
Google will put IT out of business one day…
I had the exact same problem and this worked like a charm…didn’t even have to restart (but did after it worked anyway just to be safe)
THANK YOU SO MUCH…the functionality I got out of my keyboard was too much to give up and I’m too damn obsessive-compulsive to go back to the way it was or replace it…
Thanks for that, your a life saver!
Wow.
SP3 mucked up my laptop (but not my partners)
So knew mouse was ok.
Had to be bloody windoze, now i know what:-))
Ta
cant beleive how many people have had this problem i have been at it for the last 4 days !!!!!!!!!!!!!!! wife was about to leave me, dogs left and kids have forgot who i am lol
thanks so much for this thread, what a sanity saver - cheers mate youre in my favourites for ‘just in case factor’
All this is triggered by Windows XP SP3
While that may be, this happened sometime after I had SP3 installed. Since I shut down my computer each night, it wouldn’t be because I left the computer on for a long time following an update, and the computer would not have been turned on while I was gone.
Finally I searched for the problem and found Your page.
Thanks a Lot!
It is nice to be able to use the bt-mouse to my laptop again.
THANK GOD FOR INTERNET!!!!!!!!!
OMG THIS ROCKS!
I have been looking for a fix for this for nearly a month.
And yes, Google will someday put Help Desk Companies out of work!
Thank you so much, you helped yet another person on the internet.
Wow! This actually worked! My Microsoft IntelliMouse Explorer for Bluetooth suddenly stopped working after almost 4 years of reliable use with my Sony VAIO Z Series laptop. I saw nothing about this in the Microsoft KB, and came upon this site after Googling the “Access Denied” message and the word “Bluetooth mouse”.
Thanks for posting this information!
I’m not worthy, I’m not worthy. You are the Master…
Thanks a lot, you fixed ended my 4 hours of looking for a solution for the problem.
Thanks again,
qasas1